Return & Refund Policy

Your satisfaction matters to us. Because we sell fresh farm produce, some rules are specific to perishable goods. Please read this policy alongside our Terms & Conditions.

1. Check your order on delivery

Please inspect your items when they arrive. If something is missing, damaged, spoiled, or not what you ordered, tell the delivery person and contact us within 24 hours.

2. Fresh & perishable items

• If produce arrives spoiled or of poor quality, we will replace it or refund you.
• For hygiene and safety reasons, we cannot accept returns of perishable food once accepted and taken away, unless there was a quality problem reported within 24 hours.

3. Non-perishable items

Unused, undamaged non-perishable goods may be returned within 7 days in their original condition and packaging. Contact us to arrange the return.

4. Refunds

• Approved refunds are made using your original payment method (Mobile Money, card) or as agreed.
• Refunds are typically processed within 3–7 business days after approval.
• Delivery fees are non-refundable unless the fault was ours.

5. Order cancellations

You may cancel an order before it is dispatched at no charge. Once it is out for delivery, cancellation may not be possible.

6. Event & tour bookings

Refunds for event tickets and tours depend on the specific event's terms and how far in advance you cancel. Contact us as early as possible.

7. How to reach us

To report a problem or request a refund:

WhatsApp us 0706890000
ssessangamixedfarm@gmail.com